Customer Success Specialist

Ready to Take the Field?

Fyld is a Portuguese consulting company specializing in IT services. We bring high-performance professionals into the field across a wide range of technological areas.

Inspired by sports management philosophy, we strive to achieve peak performance with each of our consultants. We focus on training and excellence.

Join us for the next game!

We are looking for our next Customer Support Specialist (Junior Profile):

Responsibilities:

• Deliver exceptional post-sale support to our clients, ensuring satisfaction and long-term engagement

• Communicate clearly, confidently, and empathetically through both verbal and written channels

• Build trust-based relationships with clients through active listening and responsiveness

• Manage multiple clients and tasks efficiently with a high level of organization and attention to detail

• Approach problems with a proactive mindset and a focus on effective solutions

• Actively listen to client needs and provide tailored support

• Collaborate with internal teams to address client challenges and ensure service quality

Requirements:

• Up to 1 year of professional experience in a customer support or client-facing role

• Excellent verbal and written communication skills in both Portuguese and English

• Strong interpersonal skills and a natural ability to connect with people

• Highly organized and detail-oriented

• Empathetic, proactive, and problem-solving mindset

• Availability to work from our Carnaxide office

We prioritize:
High standards, professionalism, and dedication; everything else can be learned.

If you're interested in joining our team, send your CV to: [email protected]

Fyld, where the top talents step into the spotlight.